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TERMS AND CONDITIONS
1.1 The terms of this Agreement, along with the Company's Risk Disclosure Document (the "Agreement"), shall govern over the relations between the Client and the Ualgo with respect to the execution of foreign exchange, shares, indices and other financial instruments rates ("Forex Trading"), through the Company's Trading Platform supplied to the Client by the Company (the: "Trading Platform") and any other service provided by the Company to the Client (the "Company's Services").
2.1 The Company will open a Trading Account (the "Trading Account") for and on the Client's name, subject to the registration of the Client with the Company according to the Company's requirements, including providing complete and accurate Client information as required for the opening of the Account, and by presenting identification documents including a copy of an identification certificate, passport, a copy of credit card from both its sides, in case the deposit was made by credit card (Client may hide the credit card number except for the last four digits, and may also hide the CVV code, at the back of the card), and a valid (recent three months) proof of address, by presenting a government vendor or other utility bill (water, city tax, electricity, 'etc.). The Client authorizes the Company to rely on and act according to any request, guideline or other message appeared to be from the Client, without further examination by the Company as to the authenticity, veracity, or the identity of the person who delivers or purporting to deliver such request, guidance or message. The Client undertakes to provide correct and complete information regarding itself. the client must report to the Company immediately in case of any change in the information the Client had provided to the Company.
2.2 The Company may, according to its sole discretion, act as a mediator and ensure the coverage of Client transactions by different brokers, and also to act as a market maker and be the counterparty to the transaction of the Client. The Company shall not serve as an agent or trustee of the Client or on his behalf under any circumstances. he Client acknowledges that he/she is acting for himself and not as agent or trustee on behalf of someone else. Accordingly, the Client agrees that he/she will be directly and fully responsible for performing his/her obligations under this Agreement, including with respect of any Transaction made by or on behalf of the Client. The Company shall not accept any other person as an indirect Client with respect of this Agreement and shall accept no obligation to any such person unless otherwise expressly agreed in writing.
2.3 Usage of the Trading Platform is according to a limited, personal, nontransferable and exclusive license granted to the Client. The Client is not permitted to transfer and/or assign and/or allow another person to use the license and/or act in the Client's Account to someone who is not a Client, and/or transfer the username and password to the Account to any other person.
2.4 The use of the Trading System and Company's Services is personal permitted above the age of 18 only. The Client must ensure that there is no legal or another obstacle to its said activity and that the Client has fulfilled any legal requirement needed for the use of these services.
2.5 Only persons of ages 18 years or older may use the company's services. Clients are obliged to ensure that there are no obstacles, legal or of any other kind, preventing them from lawfully using the company's services.
3.1 The company will enable making transactions in a trading account only as long as there are sufficient funds in the account to ensure that any results will be covered, including trading losses, commissions, fees owed or any other expense. Such payments will be automatically deducted from the trading account once payment is due.
Funds in a trading account will not accumulate any interest nor will the client be awarded any privileges for such funds (other than rollover or swap interest as will be elaborated on below in article 8.9).
3.2 When trading in CFDs (Contracts For Difference), or any other trading which relates to an underline security, the client will not be granted any rights associated with ownership of the product traded on, such as rights to receive dividend payments, stockholders' voting rights, allocation or any other such privileges. Although void of any ownership rights the trading transactions themselves will be subject to adjustments triggered by events which impact the underlining security, such as stock price splits, further stock allocations, dividend distribution or any other relevant financial occurrence.
3.3 According to Anti-Money-Laundering laws and regulations, when making a deposit by bank transfer or credit card, the Client is required to use his/her own Bank account only. The Client must send the Company an authentic SWIFT confirmation, stating the full details of the transmitting Bank account. Non-delivery of the SWIFT confirmation or in case the details do not match to those of Trading Account may prevent the funds from being deposited to the Trading Account.
3.4 When making a funds transfer to the Company by cheque or other payment methods permitted by the Company, the Client will be required to be identified according to the Company’s regulations and the applicable law. The Company does not accept funds in cash.
3.5 The Company will maintain and act in the Client Funds carefully. The Company shall have the right to use Client's funds to 'cover' the Client's transactions, to cover the Client's obligations as a result of the Client's trading activity and/or on according to the Company's sole discretion, subject to Company's contractual obligation to pay or refund money to the Client according to the terms of this Agreement. Determining the amount of Margin required and the Client's obligations towards the Company shall be according to the Company's sole discretion.
3.6 The withdrawal request will be made in the same currency and to the same account and/or credit card from which the funds were originally deposited or by the Company`s sole discretion. The Company is allowed to cancel the withdrawal request in 7 business days if a Client does not provide the Company with the banking account details for a withdrawal through wire transfer or crypto transfer. It must be a form of an official document with stamp and logo of the Client`s Bank. The official document must include the following information: IBAN number/account number, SWIFT/BIC; routing number (if applies), Client name, Bank name.
3.7 The Client warrants and obligates that the Margin funds do not originate from any criminal or illegal activity and are without violation of Anti Money Laundering laws and regulations in the world.
3.8 The Company may, at any time and according to its sole discretion, block the activity in the Client's Trading Account if it suspects of any act of fraud, cheating, forgery and/or any breach of law or this Agreement by the Client.
3.9 The Client shall have no claim and/or demand against the Company and will not hold the Company responsible for any delay and/or differences in rates custom at financial institutions such as credit card Company's banks.
3.10 Withdrawal requests should be submitted through the Company's website. The Company does not obligate to process withdrawal requested transmitted by any other means.
3.11 In case of a withdrawal request made by the Client, the Company shall transfer the requested amount (less any transfer fees, if applicable) within Seven (7) Business Days following the day the Client was identified by the Company subject to the Margin requirements, as set by the Company, in full.
3.12 The Company is allowed to cancel the withdrawal request of the Client if, according to the Company's discretion:
- The remaining balance (after the withdrawal) is not sufficient to guarantee the open trades in the Trading Account;
- The client did not provide documents required by the Company. The client must provide a full package of KYC documents (Identification card, Proof of address, Proof of payment: front card copy - showing only the last 4 digits, expiration date, and credit cardholder name; back card copy – Showing only last 4 credit card digits and your signature);
- The client did not provide the Company with signed Declarations of Deposit for every deposit transaction, Bonus plan/agreement (in case if Bonus was provided);
- The client must send required signed documents within the next 7 business days otherwise Client`s withdrawal request may be canceled by the Company.
3.13 The Client hereby entitles the Company to collect from the Trading Account any fees payments owed to the Company. If the Client does not have sufficient funds to cover its liabilities, the Client must deposit additional funds immediately upon demand by the Company, otherwise, the Company may close the transactions in the Client's Account.
3.14 The Company shall not provide physical evidence in relation to any Transaction. Profits and/or losses will be considered as completed only after the Transaction is closed.
3.15 There is no fee to withdraw and deposits via credit card.
4.General Bonus Policy
4.1 The Company may, according to its sole discretion, grant the Client with a trading bonus in his/her account. Unless otherwise determined, the terms of this chapter will be applied to the bonus.
4.2 The bonus will be calculated as a certain percentage of the deposit. The bonus will be granted as onetime bonus with respect to such deposit and in such way as determined by the Company.
4.3 The bonus will become withdrawable subject to the execution of 1 traded Lot per5$ out of the bonus.
4.4 The Client may withdraw the bonus (in whole or in part) and/or profits from the Trading Account, provided that the Client has traded the full amount of Lots required to make the Bonus eligible to withdrawable (the "Target"). Each withdrawal shall be first considered on the account of profits and then after the bonus.
4.5 If the Client wishes to withdraw the deposit funds from the Trading Account before achieving the Target, the withdrawal would be made available, however, the Bonus and the profits in the Trading Account will be canceled and/or forfeited by the Company.
4.6 The Company may change the terms of the Bonus at any time. Notice will be provided to the Clients by E-mail or posting a message on the Company's website.
4.7 Any transaction during and after the Bonus period that breached the terms of this Agreement, will result in the cancellation of the entire Bonus according to the sole discretion of the Company.
6.Fees & Charges
6.1 The Company charges a fee for the execution of the Transaction on several Financial Instruments offered by the Trading Platform. The Fee varies according to the Client classification by the Company. In addition, the Company derives revenue from the spread on Transactions (i.e. the difference between buy/sell price quotes offered by the Trading Platform to the Client). It is the Client’s responsibility to decide whether or not to trade at such prices.
6.2 Accounts defined as Islamic accounts shall be charged with a fee if hold open transactions over two days. At each third night from the transaction opening the Client's account will be charged a commission of the Spread amount of the open transaction.
6.3 Company may charge a commission for depositing of funds to the Trading Account and withdrawals to the Client including fees for wire transfers in Client`s favor. Depending on the payment solution the fee will be 25 - 50 Euro for every wire transfer. The mentioned fee will be deducted from the wire transfer. The Company may introduce additional fees and charges and may change existing fees and charges at any time.
6.4 Inactive Trading Account - In case the Client has not performed any trading activity in his/her Account for such period of time determined by the Company or the trading activity is at low level according to the Company's determined standards and/or if the Client does not hold the required minimum amount of funds in his Trading Account as determined by the Company from time to time, the Company may charge the Client with administrative fees of 5% or 25Euros or USD (according to the currency in which the account is operated), whichever is higher. The time period which will classify the Client's Account as inactive shall be calculated from the date of opening or closing of the last transaction in the Client's account. The Company may change the terms and rules under this section, including the duration by which the account will be defined as inactive, the level of activity in the account that shall be classified as a low level of activity, minimal amount of funds that the Client is required to hold in the Trading Account, as well the size of commission for inactive classified account.
7.1 The Trading Platform provided by the Company enables trading in exchange rates of different currencies, and CFD's of different Financial Instruments made available on the Company's Platform (all herein: "Financial Instruments"). When using the Trading Platform, the Client is being displayed with ask and bid prices for performing transactions in Financial Instruments based on prices received from different financial information systems as inductive trading prices on the markets. For determining the trading prices, the platform is making mathematical calculations according to known and accepted formulas.
7.2 Transactions are automatically renewed every night at 22:00 GMT by the Trading Platform server's clock that is automatically synchronized according to Cyprus time.
7.3 A Transaction is ended in any of the following events:
7.3.1 The Client initiated the closure of the Transaction
7.3.2 The Transaction rates meets with predefined stop loss, take profit or other criteria set by the Client or the Company under the terms of this Agreement.
7.3.3 The Transaction expiry date has been reached, in certain transactions, as set by the Client or the Company, according to the case.
7.3.4 The Client does not have sufficient funds in the Account, therefore, the Company shall perform an enforced closing of Transactions, according to the Company's sole discretion, for purposes of compliance with the trading margin requirements set by the Company to the Client.
7.4 The Client may submit orders via the Trading Platform that was supplied to the Client by the Company or by written orders (including fax), E-mail or via other electronic instrument or verbally (including via telephone), unless the Company informs the Client that a particular order can only be submitted in a particular way.
7.5 The Company does not permit execution of opposite Transactions simultaneously, Transactions based on market differences, during information publications(macroeconomic notices), prices freeze, suspension of trading, price or time manipulation transactions, including illegal scalping and exploitation of arbitrage between different systems, as well as Transactions found by the Company as an attempt to perform such forbidden Transactions.
7.6 The Client authorizes the Company to rely and act according to any order, request and instruction provided by the Client or any person authorized on the Client's behalf, without further enquiry on the part of the Company as to the authenticity, correctness of authority or identity of the person providing or purporting to provide such order.
7.7 If the Client requests to cancel any order, the Company can only cancel such orders if it has not already acted upon such order, or if otherwise agreed by the Company.
7.8 The Company has the right, but not the obligation, to set limits and/or certain parameters in relation to the Client's account and the trading orders, at its absolute discretion. Such limits and/or parameters may be amended, increased, decreased, removed or added by the Company and may include, inter alia and without limited to (i) limits over maximum trading order size and a number of orders.; (ii) limits over single trade exposure or the total exposure of the Client; (iii) a limitation over leverage in different Financial instruments and more.
7.9 The Company is entitled, on its own discretion, to cancel or correct any transaction that has been executed in connection with an error, system malfunction, breach of the Agreement by Client, etc. The Company's records will serve as decisive evidence to the correct exchange rates in relation to the Client's accounts.
7.10 Benefits - The Company may, from time to time, provide benefits or different grants to the Trading Account. Such benefits may be offered for limited periods of times and/or supply, and the Company shall be entitled to change, freeze, cancel, etc. the benefit terms from time to time and in its sole discretion.
7.11 The Company shall be entitled, but not obligated to, send its Clients, either all of its Clients and either part of, notices and updates regarding an underlying asset trading conditions, such as expiry dates on CFD contracts, and more. The Client shall have no claim against the Company for not sending such notices or updates or regarding incorrectness of the information in such notice. It is the Client's ultimate responsibility to be familiar with the trading conditions in assets he/she is trading on.
8.1 Buy - An order to buy an instrument at a price available for trading on the Trading Platform provided by the Company at the time of order.
8.2 Sell – An order to sell an instrument at a price available for trading on the Trading Platform provided by the Company at the time of order.
8.3 Limit Order - A Buy or Sell order limited to a certain price. Any Limit Order has a specific price limit determined by the Client (subject to the Company's consent). A Limit Order will be triggered if the Company’s Bid price (in the case of a sell order) is the same or higher than the Limit price set by the Client or if the Ask price (in the case of a buy order) is the same or lower than the Limit price set by the Client. Once the trading price offered by the Company reached the price defined by the limit order, the limit order shall be triggered, and the Company will seek to execute the order at that price. If the Company cannot execute the order (due to price changes during the execution of the order), the limit order will wait again for the Client's determined price and will be triggered again.
8.4 Stop Loss Order – is an order used for the closure of a transaction at such price predetermined by the Client whose intent is to limit the loss of the Client to a predetermined and knows amount. The Company does not obligate to perform the Transaction closure at the price predetermined by the Client due to changing market conditions.
8.5 Take Profit Order –is an order for the closure of a transaction at a predetermined price set by the Client whose intent is to close out the transaction when it achieved a certain profit. As soon as the trading price offered by the Company reaches the target price of the limit order, the limit order shall be triggered and the Company shall seek to execute the order at the said price. In case the Company cannot execute the order (due to changes in trading prices during the order execution), the limit order shall wait again for the price set by the Client and then executed.
8.6 Buy Stop Order – a future Buy order for purchasing an instrument at a price set by the Client that is higher than the price the Instrument is traded when the order is transmitted. The purchase shall be executed when the traded price of the instrument on the Platform shall reach the price set by the Client and if the order cannot be executed at the price set by the Client (due to the volatility of the instrument price)than the order shall be executed at the available trading price on the Trading Platform which is closest to the price set by the Client and in which the order is applicable.
8.7 Sell Stop Order – a future Sell order for selling an instrument at a price set by the Client that is lower than the price the Instrument is traded when the order is transmitted. The sell shall be executed when the traded price of the instrument on the Platform shall reach the price set by the Client and if the order cannot be executed at the price set by the Client (due to the volatility of the instrument price) than the order shall be executed at the available trading price on the Trading Platform which is closest to the price set by the Client and in which the order is applicable.
8.8 The Company does not guarantee, among others: (a) to open a transaction at the price determined by a stop order (b) execution of orders based on hedged transactions (two stop orders in opposite directions in the same currency or similarly correlated currencies) (c) execution of transactions during slippage or spikes in the markets or if market trading is interrupted or ceases altogether (d) in instruments that do not have24 hour trading such as CFD's on indices, commodities such as oil and other currencies and instruments, during holidays, weekends, news announcements, special events and/or economic and other crises.
8.9 Rollovers or Swaps- the Client's Transactions are automatically transferred ('rolled over') to the next business day, without the need for the Client's intervention. Such rollovers are sometimes accommodated with overnight currencies interest differences that affect the Trading Account. In case that the Client has an open position on Wednesday at 24:00, the Client shall be charged with Swap commission for three days.
8.10 Margin call – Margin funds are the amounts of money the Client deposits as a guarantee to hold positions. When a Client opens a position that its size is greater than the amount of money that was deposited by the Client, it means that the Client is making use of leverage. The Client agrees to deposit to the Company, upon demand, additional funds as required as guarantees, for securing losses in open or foreseeable. In case the Client fails to meet such margin call, the Company may close the Client's position(s) at such prices and times that may be less favorable to the Client and the Company shall have no liability with the aforementioned.
8.11 Currently, and subject to changes in the future according to the Company's discretion, the Company shall have the right to close some or all of the Client's open positions and/or limit the Client's ability to open additional position(s), in case the margin in the Client's account represents 50% or less of the Client's open positions value; It should not be assumed that the Company shall always do so.
9.Data Usage and Privacy Protection
9.1 The personal information provided by you is only used to open an account with us and cannot be used for any other purpose. Your personal data is protected by European Union laws and regulations.
The data you share with us is processed via a safe connection. We implement security measures designed to protect personal data, including physical, electronic and procedural measures.
You may contact us to help you to change, update or delete your personal information at any time.
You can delete the data you share with us as well as your users' data from your account. You can also delete your account at any time. You may send us a request for deleting data that we undertake to process in a reasonable time.
9.2 Due to the nature of the Company's services and relations with the Company’s customers, The Company shall hold some information regarding the Client on the Company databases. All data collected, whether kept in physical or computerized form, shall be safeguarded by the Company in such order that will enable to maintain the Client's Privacy and access to the information shall be restricted according to the need to provide services to the Client and the Company's operation.
9.3 The Company shall be permitted to use and/or disclose the Client Information (a) For internal use, including with affiliated entities and/or service providers that are required for the provisions of service to the Client and who are obliged to maintain confidentiality; (b) As permitted or required by law; (c) For protection against or in order to prevent actual or potential fraud or unauthorized transactions or unauthorized behavior (d) For computerized supervision over the Client's use of the Services, review and/or auditing and/or development and/or maintenance of the quality of Services; (e)to protect the Company's rights or obligation to observe any applicable law.
9.4 The Client hereby grants the Company his/her permission to make use of his/her user details in order to provide updates and/or the information and/or promotion or marketing information, including through the Clients E-mail address. Cancellation of this consents hall be performed by providing written notice to the Company and shall apply to new publications that have not been sent.
9.5 The Client agrees that conversation and correspondence between the Company and the Client may be recorded.
9.6 The Company may pay or receive commissions from business associates.
9.7 The Company's Trading Platform, Website or other Services may make use of 'Cookies'.
10.Risk Disclosure – Client's financial knowledge
10.1 The Company and anyone on its behalf does not advise the Clients with respect to the profitability of any trading action or non-action, and with respect to any tax consequences, nor do they manage the investments for the Clients. The Client warrants that he/she is the sole responsible person for making an independent appraisal and investigations of the risks of any Transaction. The Client is required to have prior knowledge of Forex and others.
Financial Instruments trading and to consider its actions and the risks involved before making any action in the Trading Platform. The Client acknowledges that he has read and understood the attached Risk Disclosure which is an inseparable part of this Agreement.
10.2 The Company may provide its Clients or publish factual market information regarding a specific underlying instrument as well as updating the Client with publication and analysis of reputable third parties as well as general information such as technical analysis or well-known trading techniques. By doing so, the Company does not undertake or obligate as to the accuracy or completeness of the information or to the trading implications or tax implications of a certain transaction. The provision of the information is incidental to the Client’s relationship with the Company and is provided solely to enable the Client to make its own investment decisions.
10.3 The Company is under no obligation to assess the appropriateness of any Transaction for the Client or to assess whether the Client has the necessary knowledge and experience. All risks associated with the above are under the sole responsibility of the Client.
10.4 Trader's Tax Allocations- Any tax applying on the Client and/or results from the Client's trading activity, shall be under the Client's full and sole responsibility. The Client shall personally report and pay any tax liability he is obligated to. The Company serves as a mediator only and does not collect or withhold tax for the Client. The Company's reserve the right, if ordered by an official entity, to deduct tax from the Client and deliver it to the proper tax authority.
11.1 Account balances and statements are displayed within the Trading Platform. The Client may review open transactions and the state of the Margin funds at any time by accessing the Trading Account on the Trading Platform of the Company and review reports created by the Company. The Company does not send printed reports to the Client.
Account Activity Reports – The Client should follow its Trading Account regularly. The Client should immediately report to the Company of any discrepancy and bring it to its attention. All trading certificates and monthly reports shall be considered at true and acceptable by the Client if no complaint has been serviced upon their receipt
12. Dispute resolution clause.
All disputes, which shall arise between the Client and the Ualgo, shall be resolved in accordance with the legislation of St. Vincent and the Grenadines.The Client and the Ualgo undertakes and understands that all peaceful pretrial procedures shall be exhausted by negotiations between the respective parties before going into trial procedures. Parties agree to notify each other of any concerns through means of communications included but not limited to email, arising between them, to resolve the disputes via respective informal negotiations. Shall the informal negotiations fail within 30 days period from the date of receiving the first email on informal negotiations, Parties are obligated to send formal notification via email of entering into judicial procedures in 45 day period from the date of receiving the latter email by other Party.The parties are obligated to enter into negotiations in the 45-day period from the date of receiving the formal notification via email of the intention to enter into judicial procedures. At all the pretrial stages of dispute resolution process, including informal and formal stages of negotiations, Parties are obligated to act in good faith to resolve disputes through negotiation process.